FAQs

Are your reptiles captive bred or wild caught?

All our reptiles are captive bred in ethical conditions to promote health, temperaments, and conservation.

Do you offer a health guarantee or warranty on your reptiles?

Yes, we offer a 7-day health guarantee starting from the day of delivery. If your reptile arrives sick, please notify us immediately.

How do I place an order on your website?

You can browse our available reptiles, select the one you’d like, and follow the checkout prompts to complete your purchase.

Can I cancel or modify my order after placing it?

Orders can be canceled or modified within 24 hours before shipment. Please contact us as soon as possible.

Is payment required in full before shipment?

Yes, full payment is required before we ship your order to secure your reptile and cover shipping costs.

Do you offer any financing or payment plans?

Currently, we do not offer financing or payment plans, but we are exploring options for the future.

What is your return or refund policy?

Due to the nature of live animals, we do not accept returns. However, we stand behind our health guarantee and will issue refunds or replacements if the reptile arrives in poor health.

 How can I contact customer support for questions or concerns?

You can reach us via the contact form on our website, email, or by phone during business hours.

What is the average lifespan and size of each species?

• Ball Pythons: 20-30 years, up to 4-5 feet
• Geckos (common species): 6-10 years, 4-8 inches
• Monitors: 10-20 years, size varies by species (can grow 2-6 feet)
• Tegus: 10-15 years, typically 3-4 feet
• Iguanas: 15-20 years, up to 5-7 feet including tail
• Chameleons: 5-10 years, size varies by species (4-24 inches)

Do you provide care sheets or support after purchase?

Yes, each reptile comes with a care sheet, and our team is available for ongoing support via email or phone.

What payment methods do you accept?

We accept Zelle, Cryptocurrency, Apple Pay, Cash App, Chime, PayPal, and Venmo. Please contact us if you require alternative options.

What shipping methods do you use to ensure safe delivery of reptiles?

We use overnight or 2-day express shipping through trusted carriers to ensure your reptile arrives quickly and safely. Each shipment is carefully packaged to maintain temperature and reduce stress.

Are there specific seasons or weather conditions when shipping reptiles is not recommended?

Yes, we avoid shipping during extreme weather conditions such as very hot summers or freezing winters to protect the health of your reptile. If necessary, we will reschedule your shipment or offer a refund.

How do you package live reptiles for shipping?

Reptiles are secured in ventilated containers with appropriate heat or cold packs when needed. We use insulated packaging to maintain a stable environment throughout transit.

Can I track my shipment and how will I be notified about delivery?

Yes, once your order ships, we provide a tracking number via email so you can monitor its progress. We also notify you upon delivery.

What should customers do if their reptile arrives sick or injured?

Please contact us immediately with photos and details. We offer health guarantees and will work with you on replacement, refund, or veterinary support as appropriate.

Do you ship on weekends or holidays?

Yes

Are heat or cold packs used during shipping to regulate temperature?

Yes, depending on the weather and species, we include temperature control packs to protect your reptile during transit.